The tool’s approach aims to minimize disturbances for your end users. It also includes support for two-factor authentication and multilevel permissions and the ability to access out-of-band machines like Dameware Mini Remote Control and Dameware Remote Support. The newest Dameware offering, Dameware Remote Everywhere (DRE) offers many of the same features as other Dameware products, but it’s a cloud-based rather than an on-premises solution.ĭRE connects to workstations over the internet, in most cases in less than eight seconds, and includes encryption protocols to keep user data safe over the connection. What is each tool used for, and how do they compare to one another? In the following section I’ll review each of the Dameware tools, breaking down their notable features, so you can determine which is best suited to your needs. In addition, you can control Mac and Linux machines from the same console, which can help significantly with multi-platform infrastructures. Dameware offers the same core features of SCCM- including remote control, access, and support capabilities-but with additional features to help support staff save time when troubleshooting. Many businesses running Windows machines and processes use SCCM (System Center Configuration Manager) to remotely manage many desktop computers. This has made a huge difference in IT support processes, as it can reduce time to resolution, and as a result makes problems less costly for businesses to resolve. What Is Dameware Used For?Īll of the Dameware tools are what’s called “remote support software.” Remote support software is software that allows IT technicians to access their clients’ or employees’ devices remotely, to troubleshoot, provide support, or perform maintenance.

Before reviewing each of the tools, let’s look at what Dameware is and what it’s used for. The Dameware product line comprises Dameware Mini Remote Control, Dameware Remote Support, and Dameware Remote Everywhere, each of which is tailored for specific situations.ĭameware tools are developed with multi-platform support in mind and are all simple to install and configure. There is several remote access software options on the market, and SolarWinds ® Dameware ® provides three options to accommodate the full range of business needs. Remote access solutions are incredibly common in enterprise and large business setups, as administrators can quickly and easily resolve support issues or go through troubleshooting without needing to be physically present at the device.

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